Trusted partner to restaurant owners.
Privacy Policy
Revision A01 - Posted December 11, 2006
Restaurant Sherpa, LLC and its affiliates and subsidiaries (the "Companies" or "Restaurant Sherpa") are committed to respecting and protecting your privacy. We've structured our web sites so that, in general, you can visit Restaurant Sherpa on the Web without identifying yourself or revealing any personal information.
Once you choose to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Restaurant Sherpa.
This statement regarding the privacy of the personally identifiable information you provide online covers the five foundation principles of fair information: Awareness, Choice, Accuracy & Access, Security, and Oversight.
Awareness
Restaurant Sherpa provides this Online Privacy Statement to make you aware of our privacy policy, practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and from the bottom of every Restaurant Sherpa's, its subsidiaries' and affiliates' web pages.
What we collect
On some Restaurant Sherpa web sites, you can order services, make requests, and register to receive materials. The types of personal information collected at these pages may be name, contact and billing information, transaction, and credit card information.
In order to tailor our subsequent communications to you and continuously improve our products and services (including registration), we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and more detailed contact preferences.
Some Restaurant Sherpa web pages use cookies and other data analysis techniques.
How we use it
Restaurant Sherpa uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service and benefits, and to personalize our web sites for you. Credit card numbers are used only for payment processing, fraud protection, and are not retained for other purposes.
From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research contact. We will also follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.
Who we share it with
Unless you "opt in," Restaurant Sherpa will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide online with other Restaurant Sherpa entities and/or business partners for the uses described in "how we use it". Such Restaurant Sherpa entities and/or business partners, including those in the United States and/or any other countries, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements. Data collected online may also be combined with information you provide have provided to the Company.
Children's Privacy Protection
Restaurant Sherpa takes special care to protect the privacy needs of children under the age of 13 and encourages parents to be an active participant in their child's online activities and interests. We abide by the Children's Online Privacy Protection Act (COPPA) requirements. Restaurant Sherpa's web sites do not target and are not intended for children under the age of 13. Restaurant Sherpa's web sites do not target children and will not knowingly collect data from them. If we discover personal data from a child through an adult oriented site, we will eliminate that data.
Choice
Restaurant Sherpa will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honor such requests. Local country laws and policies are applied where they differ from those in the U.S.
Your permission is always secured first, should we ever share your information with third parties that are not acting on our behalf and governed by our privacy policy.
Accuracy & Access
Restaurant Sherpa strives to keep your personally identifiable information accurate. We may provide you with access to your information so that you may update or correct your information with Restaurant Sherpa. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To opt-out of Restaurant Sherpa please contact us, provide your name, email and/or address and relevant information about subscriptions or registrations you may have with Restaurant Sherpa. This opt-out will cancel all marketing and support communication and newsletters. Certain areas of Restaurant Sherpa's web sites may limit access to specific individuals through the use of passwords and through providing personal data.
Links to third party web sites on Restaurant Sherpa's sites are provided solely as a convenience to you. If you use these links, you may leave the Restaurant Sherpa site. Restaurant Sherpa has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policy. Thus, Restaurant Sherpa does not endorse or make any representations about them, or any information, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.
Security
Restaurant Sherpa is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data such as credit card information. Preventing credit card fraud is important to protect your personal financial data security.
Oversight
If you have comments or questions about our privacy policy, please contact Restaurant Sherpa.
How Restaurant Sherpa uses cookies
A cookie is a piece of text placed on your computer's hard drive. The purpose of a cookie is to help us analyze web traffic or let us know when you visit a particular site. Cookies allow a web application to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operation to your needs, likes and dislikes. For example, when you visit an electronic store, a cookie makes it easy to shop by allowing you to drop things into a shopping cart; the cart itself is not the cookie, the cookie is placed on your hard drive and keeps track of your cart versus others' in use at the same time.
Restaurant Sherpa may use traffic log cookies to identify what pages are being used and which ones aren't. This information helps us aggregate and analyze data about web page traffic and make improvements to Restaurant Sherpa's web sites to better meet customer needs. In this case, Restaurant Sherpa uses this information only for statistical analysis purposes and then the data is removed from the system. That is the case of many of our support and information-sharing pages and forums. Denial of a traffic log cookie should not prevent you from using one of these sites.
A few Restaurant Sherpa web sites may use temporary cookies as part of the customer web navigation experience, tracking unique IDs for that particular web site session only. Examples are product registration sites. This cookie, by itself, only tells us that a previous Restaurant Sherpa visitor has returned. If you deny the cookie, you can still use the site anonymously. At Restaurant Sherpa's sites, you will receive a persistent cookie. Customers can browse with cookies turned off, but you can only purchase if you accept the cookie.
Overall, cookies help us give you a better web site to use, by letting us monitor what's working and what isn't through site traffic analysis. Restaurant Sherpa wants to be sure you understand that cookies in no way gives us access to your computer or any personal information about you, other than the data you chose to share with us. This practice is strictly enforced. We know that a lot of people have concerns about cookies, but in talking with many of our customers, we believe that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers, so we respect these concerns. Restaurant Sherpa works to continuously improve the Restaurant Sherpa web experience and personal data privacy policy and practices. You may set your web browser to notify you of cookie placement requests or decline cookies completely. You can delete the files that contains cookies; those files are stored as part of your internet browser.
OUR ADDRESS
Restaurant Sherpa, LLC
200 Jefferson Rd, Ste 203
Wilmington, MA 01887
www.RestaurantSherpa.com
Special thanks is given to the Hewlett Packard website, which Restaurant Sherpa modeled their privacy policy upon:
www.hp.com/country/us/eng/privacy.htm
